Customer data
Hillingdon Theatres take great care with customer contact details, which are gathered when tickets are reserved or booked in advance and enable us to:
- process bookings - authorise payments, identify bookings if tickets are lost or need to be swapped from one performance of a show to another, find out statistical information about audiences, such as where people travel from / live
- communicate unavoidable booking change - inform customers ahead of their visit if/when there are any important changes to the event they have booked, including changes to the start time, the venue, the event date or that the event has been cancelled
- send out mailing lists - with your permission, we email customers information about future events in Hillingdon. Mailing preferences can be changed, and/or your details removed from our database, at any time, by emailing boxoffice@hillingdon.gov.uk.
Please note:
- Hillingdon Theatres will not sell or share customer data to third parties.
- Our box office operators receive regular data protection training through Hillingdon Council and do not have access to customers' payment card details beyond processing the payment at the point of sale.
- Customer information will stay on our secure system for 5 years since your last booking. This enables customers to book future tickets quickly and easily.
- The details of customers who have not returned to book within 5 years of their 1st booking will become anonymous, statistical records.
- Hillingdon Council, our ticketing and online payment system providers, tickets.com are compliant with, and bound by, data protection regulations for the Payment Card Industry Data Security Standard Requirements and Security Assessment Procedures (PCI DSS).
- If you have any questions about your data in our care, email boxoffice@hillingdon.gov.uk or call 01895 250615.