Food waste recycling

Missed food waste collection

If your food waste hasn't been collected on your collection day and you have followed instructions for collection, please let us know.

Please note:

  • A missed collection cannot be reported until after 1.30pm on your collection day and must be within 72 hours of the collection being missed.
  • Once reported, we will make another collection within 2 working days.

Love Clean Streets logoNew way to report

To report a missed food waste collection:

  1. Go to the Love Clean Streets website:
    hillingdon.lovecleanstreets.com.
  2. Select 'Create a report' and log in to your LCS account.
    If you haven't signed up to Love Clean Streets yet, you can find steps and tips on creating an account on our Guidance on using Love Clean Streets web page.
    LCS Getting started - create a report screenshot
  3. Once logged in, tick the 'Use my address to report waste collection issues' box. 
    (For this option to show, ensure your home address is added to your Love Clean Streets profile.)
    LCS Create report - use my address screenshot
  4. For Category group, select 'Missed waste collections', then choose the Category (the type of collection that was missed), ie missed food waste collection.
    Create report - food waste collection screenshot
  5. Check all the information you have entered is correct, then scroll down to the bottom of the page and select 'Create report'. A reference number will be provided so you can track progress.

You can also report a missed collection through the Love Clean Streets app.