Guide to using Love Clean Streets

Information and guidance on using Love Clean Streets (LCS), including steps and tips for submitting a report.

Creating a LCS account

1. Go to the Love Clean Streets website.
   hillingdon.lovecleanstreets.com
2. Scroll down and select 'create an account'.
   
    
3. Enter your email address and choose a password.
   
   
   Please note: Your password must be 12 to 20 characters long and include at least 1 number, 1 uppercase letter and 1 lowercase letter.
   
   If you're a Hillingdon resident: For the best experience, use the same email address as your new My Account. Any reports you submit through LCS will then be available to view and track in your new My Account.
    
4. If you would like to receive email notifications to keep you informed of the progress of your report, tick the square box to opt in.
5. Select the 'Create Account' button.
   

Setting your home address

If you're a Hillingdon resident, once you've created your account, set your home address within your profile.

This will allow you to report or request services related to your address, such as a missed waste collection.

How to submit a report

1. Open the app or visit the LCS website and set ‘Hillingdon’ as your home authority.
2. Set the location, add a photo (if applicable), choose the relevant category, and submit your report. 
3. Your report will be sent to the relevant council team, and you will receive updates through the app or by email – whichever channel you used to make your report.

Please note:

• When making a report through Love Clean Streets, you will have the option to log in, register or report anonymously.
• You will also be able to view limited information about other reports submitted in your area. 

Report or request via the LCS website

Tips for reporting

• Create a My Account first – if you are a Hillingdon resident, registering for My Account makes it easier to track your reports and view updates.
• Check before reporting – look to see if the issue has already been reported. This will help avoid duplicate reports. 
• Choose the right category – select the issue type that best matches the problem, eg litter, fly-tipping, graffiti, dog fouling or broken glass. This helps send your report to the right team.
• Give useful details – include anything that may help the service find and deal with the issue quickly and easiliy, eg nearby landmarks or how long the problem has been there.
• Pin the exact location – check the map pin is in the right place before you submit your report.
• Add clear photos – upload photos that clearly show the issue (and, if possible, the surrounding area).
• Submit 1 report per issue – this helps each problem be reviewed and managed separately by the right team. 
• Track your report – check the app for updates so you can see what is happening with your report. 
• If reporting a missed collection - ensure your home address is added to your Love Clean Streets profile beforehand. This will ensure the 'Use my address to report waste collection issues' option is available when you report the issue.

Need help submitting a report? 

For help and support, visit the Love Clean Streets support page or email support@lovecleanstreets.com.