Non-emergency repairs
You are responsible for dealing with repairs caused by misuse, neglect and accidents, even if it's something we are normally responsible for. We can do these repairs if you pay us, but we will normally expect advance payment unless there is a health and safety risk.
What is the council responsible for?
- Repairing the structure and the outside of your home.
- Making sure that fixtures and fittings for water, sanitation, electricity, gas and heating are safe and in working order.
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Maintaining shared facilities such as communal paths, doors and fences, passenger lifts and communal TV aerial systems.
What are tenants responsible for?
- Looking after your home.
- Carrying out minor repairs and all internal decoration.
- Maintaining your own fixtures, fittings and appliances, including any improvement work that we have permitted you to do.
- Ensuring that you, your family, visitors and pets do not damage your home.
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Reporting all repairs promptly to us and letting us carry them out.
Non-emergency repair requests
The council provides appointments for non-emergency/non-urgent housing repairs. Appointments may be carried out by our own employees or by contractors.
Please use our online form to request a repair, or to make changes to an existing appointment.
All repairs are scheduled on a case-by-case basis.
Book or amend a non-emergency repair
Keys and fobs
Please use this online form to request keys and fobs.