Potholes and road issues
All council-maintained roads and pavements in Hillingdon are inspected on a monthly, quarterly, or annual basis, depending on the road usage or classification.
Defects, such as potholes or uneven pavements, are noted during these inspections, and are prioritised in line with the level of danger. The inspections are carried out in line with the current Highway Inspections Policy, which is compliant with the Well Managed Highway Infrastructure - A Code of Practice 2016.
When a defect is reported, highway inspectors will objectively assess the severity, nature and location of defects to determine how urgent the required work is. Defects will only be repaired if they are regarded as hazardous or serious and, in order that consistent standards are adopted throughout the borough, clearly defined categories known as 'investigatory levels' are set. If the defect assessed is not considered to be hazardous or serious and does not meet the required 'investigatory level', repair will not be undertaken. However, if it does, the priority allocated will depend on the severity, nature and location of the defect.
Potholes
We have rhino patch machines that we use to repair potholes. These machines are quicker, longer lasting and cheaper than traditional road repair methods. They're also more eco-friendly as they produce around 80% less CO2.
They're particularly effective because no joins are left between the old and new surface, so water can't leak into cracks and cause repeat problems.
Alongside the rhino machines, the council will be doing road repairs with Elastomac from RoadMender Asphalt.
This is a fast-setting waterproof liquid comprised of 70% recycled materials helps extend the life of the borough's roads and is a more environmentally method of repair. The technology consumes 80% less energy than traditional asphalt repairs, emits 85% less carbon, and cuts overall repair expenses in half.
Improvements and suggestions
The following improvements and suggestions can also be reported to us.
- street furniture - such as benches, railings, street name plates or bollards
- existing road markings
- roadside ditches
- street signage maintenance (not a new sign)
- bollards
New way to report
Love Clean Streets (LCS) is our new reporting system for issues and concerns in Hillingdon.
Select the report button below to go to the Love Clean Streets website, where you can submit a report.
For the best experience, register for LCS using the same email address as your new My Account. Any reports you submit through LCS will then be available to view and track in your new My Account.
Guidance on using Love Clean Streets
Make a report through the LCS websiteAlternatively, download the Love Clean Streets app to make a report.