Digital switchover
Landline telephone services in the UK are switching to a fully-digital network. This means phone calls will be carried out over the internet (instead of analogue landlines). This is what's known as the digital switchover.
If your telephone service has already been upgraded to digital, we recommend carrying out a test call once a month to ensure it's working as expected.
If you receive a request from your telecomms provider to upgrade you phone to digital, please make sure you inform them that you have a TeleCare alarm system in place.