Council achievements

We’re dedicated to creating safe and strong communities and are addressing the growing demand for housing by creating new and improved homes and supporting residents to prevent homelessness. 

Take a look at our safe and strong communities achievements

Building homes

• The council completed the first phase of its Hayes estates redevelopment. 30 homes for local residents at Avondale Drive and 80 at Hayes Town Centre.The project will create a total 740 new homes (50% affordable).
• Work is progressing on the delivery of 95 (100%) affordable homes and a new library at Otterfield Road and Falling Lane, Yiewsley.  A new accessible playground has been installed at the adjacent recreation ground.
• The council is redeveloping Haydon Drive in Northwood Hills to create 21 family-sized homes for residents on the housing register.
• The council acquired 210 properties via the council’s buy back scheme, block purchases and our innovative partnership with real estate specialist, Madison Brook. A further 42 homes are in the pipeline.

Improving homes

• The council was awarded the second highest grading (C2) by the Regulator of Social Housing for its housing service which highlighted its strengths in ensuring tenant safety, understanding of the condition of homes, and operating an effective and efficient repairs service.
•  £14.1 million was invested in decarbonising more than 320 council homes.
• Housing stock improvements included the installation of 593 new kitchens, 222 bathrooms, windows at 202 properties and the replacement of 447 doors.
• The council published its Service Improvement Strategy to show how it will continue to improve its housing service and how residents can monitor delivery.
• Regular Special Interest Groups were held covering 6 areas to bring residents and officers together to discuss issues, review performance, and co-design improvements, as well as regular resident panels across 3 areas to challenge, provide oversight, and constructive scrutiny of housing services.
• The council’s second Tenant and Leaseholder engagement conference was co-chaired by residents and more than 200 residents attended in person and online.

Preventing homelessness

• The council helped 907 families avoid homelessness by supporting them to sustain their tenancy or find alternative accommodation.

Keeping you safe 

We’re also committed to keeping you safe from harm. 

• The council’s counter fraud team recovered £10.8 million, which included identifying 116 false council tax discount claims and fraudulent social care claims, and stopping unlawful subletting and other housing fraud to recover 92 council homes. 12 people were also prosecuted for Blue Badge fraud, with offenders required to pay £18,000 in fines and costs.
• To prevent an overconcentration of Houses in Multiple Occupation in any 1 area and crack down on unsafe and unlicensed properties the council adopted a boroughwide Article 4 Direction and is introducing an additional licensing scheme.
• The council held more than 40 community action days and obtained 5 closure orders for tenants’ properties in Cowley, Northwood Hills and Uxbridge to prevent significant crime and anti-social behaviour.
• Following a trading standards investigation, a fraudster who conned travellers out of more than £1.3 million through a bogus airport parking business was sentenced to 32 months in prison and ordered to repay more than £725,000.
• The council uncovered 65 outbuildings not registered for council tax.
• 2 landlords were fined more than £270,000 for illegally converting a house into flats and creating an outbuilding without consent. 
• An Indian restaurant was fined more than £40,000 after an allergen contamination led to a customer being hospitalised.
• Since its introduction last year, the council’s Public Spaces Protection Order which prevents taxis from waiting in streets near Heathrow, has resulted in 7,884 fines being issued.
• Since its launch in 2024, the council’s ‘Making Hayes Safer’ collaboration with schools, youth hubs, businesses, residents, and faith groups has supported young people, with 300 attending a crime action day and 89 participating in outdoor activities, life skills, a creative workshop and a behaviour intervention programme – as a result there has been a 16 per cent reduction in violent offences among young people in the area since April 2025.
• The council joined a coalition of more than 40 councils to lobby government for changes to gambling legislation, seeking increased powers to regulate high street betting and protect vulnerable residents.

Supporting communities

We also supported and celebrated Hillingdon’s communities.

• The dedication and commitment of 35 outstanding residents and organisations were celebrated at the council’s 2025 and 2026 Community Awards.
• £250,000 Chrysalis funding improved 5 community facilities, and ward budgets supported 27 local initiatives.
• Residents came together to celebrate the borough’s Diamond Jubilee with a special service at St Margaret’s Church, Uxbridge; a reminiscence roadshow and pop-up exhibition at libraries, a heritage trail, and live music, dance and family activities at the Mayor’s Picnic in the Park event at Cowley Recreation Ground.
• The Battle of Britain Bunker commemorated the 80th anniversary of VE day with a range of events, including a street party; Polish Air Force Day with talks, tours and a pop-up exhibition; and the 85th anniversary of the Battle of Britain with special commemorative lamp post banners installed throughout the borough, a new exhibition and a range of events.
• The council offered a jam-packed programme of activities, including a Playday, Family Day at Cranford Park, Medieval Manor Farm experience, author talks in libraries, and special tours and speaker sessions at the Battle of Britain Bunker.