The new Service Improvement Strategy 2025/26 to 2028/29 outlines how the council will make changes to services and ensure residents can monitor our delivery of them.
The strategy sets out how the council will respond to the required improvements identified by the RSH C2 judgement and the path to achieving a C1 rating.
Projects will be delivered across seven key areas:
- business improvement, regulatory compliance and governance
- neighbourhood management and thriving communities
- intelligent use of data
- resident empowerment, engagement and communication
- commitment to performing, learning and evolving
- IT and systems
- complaints.
"We welcome the regulator's findings which highlights our commitment to ensuring tenants live in safe, warm and good quality homes in welcoming neighbourhoods. “We have a robust plan in place to make ongoing improvements, including our significant £108 million investment programme to rapidly enhance tenants' homes and equip them for the future. We will continue to work closely with the regulator and our residents to implement further improvements. “Finally, I also want to thank our tenants and leaseholders whose feedback has helped shape our services. Their voices have played an integral role in developing and testing our landlord improvement plan."
Cllr Steve Tuckwell – Cabinet Member for Planning, Housing and Growth