Our responsibilities

Our street team's responsibilities

Our street team deals with the following services:

  • safety and condition surveys
  • public liability claims
  • licensing of activities on the highway
  • control of developers' work on or adjacent to the public highway
  • enforcement of the Highways Act 1980
  • control of street trading
  • co-ordinating all works on the public highway (New Roads and Street Works Act)
  • provide a gritting service to selected borough roads
  • Storing and delivering sand bags for use in flooding situations
  • providing 'No Parking' cones for various functions and funerals
  • road and pavement repairs
  • street furniture repairs (including street nameplates, bollards, seats and litterbins)
  • highway inspections
  • highway drainage maintenance
  • footpath and bridleway maintenance
  • construction of vehicle crossings.

Roads we're not responsible for

Hillingdon Council is not responsible for a number of roads and the subways, including those that are the responsibility of Transport for London.

  • A4 Bath Road
  • A40 Western Avenue
  • A30 Great South West Road
  • A312 The Parkway
  • A4180 West End Road south of the Polish War Memorial (including the roundabout)
  • A3113 Airport Way (including the roundabout on Stanwell Moor Road)
  • M4 Motorway including Heathrow spur
  • M25 Motorway

To find out about maintenance, traffic issues or closures and diversions, visit Highways England.

We're also not responsible for:

  • traffic lights (including pelican crossings)
  • speed and red light cameras.

These are the responsibility of Transport for London, and reports can be raised through TfL Customer Services on 0343 222 1234streetcare.tfl.gov.uk or by visiting tfl.gov.uk/help-and-contact.

Complaints and more information

If you're dissatisfied with the service you've received or the way you've been treated, we want to know. All written complaints will be acknowledged within 7 working days and responded to within 10 working days.

Read more on how to make a formal complaint