Report and request

Report issues and concerns in Hillingdon and make resident requests online any time, day or night.

Love Clean Streets

Love Clean Streets (LCS) is the new way to report local concerns and issues in Hillingdon. You can also view information about other reports submitted in your area.

In LCS, you can report issues relating to:

  • highways
  • parks and green spaces
  • street cleaning
  • street lighting
  • trees.

You can also report a number of anti-social behaviour issues, including graffiti, fly-tipping and flyposting. 

Residents can use LCS to request additional recycling waste bags, arrange an asbestos or book a bulky waste collection.

Making a report or request on LCS

You can make a report via the LCS app or by using the LCS website.

If you're a Hillingdon resident:

  • For the best experience, use the same email address as your new My Account. Any reports you submit through LCS will then be available to view and track in your new My Account.
  • When setting up your LCS account, set your home address within your LCS profile. This will allow you to report or request services related to your address, such as a missed waste collection.

Guidance on using Love Clean Streets

Report or request via the LCS website

Report something else

Some issues and concerns are not covered by Love Clean Streets. For these, please use the relevant links below to report them.

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Using Love Clean Streets (LCS)

Find information and guidance on using Love Clean Streets, including steps and tips for submitting a report.

Read the LCS guidance
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Report and request on the go

The Love Clean Streets (LCS) app is simple and free to use, allowing you to log a problem quickly and easily.

Download the LCS app

New My Account

We've introduced a more personalised and user-friendly My Account, making it easier to manage your requests and reports online.

Sign up for the new My Account