Contact details for the administrator of the London Borough of Hillingdon Pension Fund and how to make a complaint.
Administration
Hampshire Pension Services (Hampshire County Council) deliver day-to-day administration services to members and employers of our Pension Fund within the Local Government Pension Scheme (LGPS).
If you have any questions about your LGPS membership or benefit entitlements, or any informal complaint, you can contact Hampshire Pensions Services directly.
Formal complaints
In the first instance please address your formal complaint to Hampshire Pension Services by emailing pensions.cpd.team@hants.gov.uk.
Members can submit complaints directly to an IDRP, these will usually be handled through the formal complaints process first. This includes an acknowledgement within 5 working days and a full response within a total of 20 working days.
Hampshire Pension Services are only able to answer Formal Complaints about:
- a decision that has been made in relation to their pension by Hampshire Pension Services (HPS) or
- the service that they have received from HPS.
If a complaint relates to an employer’s decision about a member’s pension, it must be raised through the employer’s complaints procedure first.
If you are not satisfied with the outcome, you can then request a review through the Internal Dispute Resolution Procedure (IDRP).
Find out more about making a complaint in our Internal Dispute Resolution Procedure August 2023.
Please note: This procedure cannot be used to investigate matters where legal proceedings have already started.