Street lights not working or on during the day
Each year, we receive reports of around 1,000 lights not working correctly. Where traffic conditions permit, we aim to attend to defects within 5 working days.
Occasionally, a light may be out due to a fault or failure of the electricity supply. We report these cases to our electricity supplier to restore the power. In these instances, it can take up to 5 weeks for power to be restored and often requires excavation in the footway.
Most street lights are controlled by photoelectric cells. These are designed to be fail safe by leaving the light operating all the time. We do not undertake inspections to detect 'dayburners', but reporting it helps us. These lights do use additional electricity but it's at no additional cost to the council.
New way to report
Love Clean Streets (LCS) is our new reporting system for issues and concerns in Hillingdon.
Select the report button below to go to the Love Clean Streets website, where you can submit a report.
For the best experience, register for LCS using the same email address as your new My Account. Any reports you submit through LCS will then be available to view and track in your new My Account.
Guidance on using Love Clean Streets
Make a report through the LCS websiteAlternatively, download the Love Clean Streets app to make a report.