Businesses
Your business will be given a hygiene rating following a planned inspection by a food safety officer.
Your hygiene rating depends on the standards of hygiene found at the time of the inspection, including:
- how hygienically the food is handled
- the condition of the structure of your premises
- how you manage and record what you do to make sure food is safe.
Appeals
If you think your hygiene rating is wrong or unfair, you must lodge an appeal within 21 days of being told what your hygiene rating is.
The lead officer will review your rating and communicate the outcome of your appeal to you within 21 days.
Right to reply
If you have improved hygiene standards since your inspection, or if there were unusual circumstances at the time of the inspection and you want to explain this to your customers, complete a right to apply form.
Complete the FHRS right to apply form
Your submitted improvements will be published with your hygiene rating on the food hygiene rating website.
Request a re-visit inspection
If you have made improvements to your hygiene standards and completed all of the matters highlighted to you by the inspecting officer since your last inspection, you will need to supply evidence of these improvements in a request for a re-visit.
Charges per re-rating inspection
- Ratings of 0, 1 and 2 - £355
- Ratings of 3 and 4 - £220
Important:
- Before completing the payment form below, you must email foodhealthandsafety@hillingdon.gov.uk to request a re-visit inspection.
- In your email request, please describe the remedial action you have taken with reference to the issues identified in the inspection letter/report (provided by us) with your score.
- If the evidence presented within your application is satisfactory, you will be provided with a SRU number, so that you can proceed to make your payment.
Important: Your FHRS rating score may go up, stay the same, or could even go down, depending on the conditions found at the time of the visit.
Improving your rating
If you want to improve your rating, our how to get a good rating checklist will help you identify areas for improvement.