Who to contact during a flood

Properties

Maintaining your property includes taking care of your front garden and drainage system.

Pipes and drains

  • A drain is the property owner's responsibility until it connects to either someone else's drain or is a public sewer.
  • The water utility company is responsible for maintenance and repairs to:
    • private sewers that you share with another property
    • sections of your property's drains that lie outside the property boundary.
  • To clear blocked drains, contact a plumber, drainage engineer, or water utility, who will charge for the service. Insurance is available for drains within your property boundary.

Flooding in council-owned properties

If you live in a council-owned property and are experiencing flooding or drainage issues, either within your home or caused by a neighbouring property, you can report it online.

Love Clean Streets logoNew way to report

Love Clean Streets (LCS) is our new reporting system for issues and concerns in Hillingdon.

Select the report button below to go to the Love Clean Streets website, where you can submit a report.

For the best experience, register for LCS using the same email address as your new My Account. Any reports you submit through LCS will then be available to view and track in your new My Account.

Guidance on using Love Clean Streets

Make a report through the LCS website

Alternatively, download the Love Clean Streets app to make a report.