What are the consumer standards?
During the inspection, the council's housing service and management of more than 10,200 tenants' properties were measured against four consumer standards introduced in April 2024, to protect tenants and improve the quality of social housing services.
- Safety and quality - how a landlord is ensuring the safety and quality of tenants' homes.
- Transparency, influence and accountability - requires social housing landlords to collect and report annually on their performance using a core set of defined measures, known as Tenant Satisfaction Measures.
- Neighbourhood and community - how a landlord is engaging with other relevant parties so that tenants can live in safe and well-maintained neighbourhoods and feel secure in their homes.
- Tenancy - how a landlord ensures the fair allocation and letting of homes and how tenancies are managed and ended.
Read the full report on the Regulator of Social Housing website
You can also read more about the Regulatory Framework for Social Housing on GOV.UK.
If you're a council tenant and interested in getting involved and shaping our services, visit www.hillingdon.gov.uk/help-shape-services.