Anti-social behaviour

How we handle reports and ASB

When you report ASB, we take your concerns seriously and aim to provide a supportive and effective response. All reports are handled with care and confidentiality.

How we handle reports

  1. We will assess the seriousness of your report. If you're vulnerable or the anti-social behaviour is serious, we'll treat this as high priority and contact you within 24-hours. For all other reports, contact will be made within 5 working days.
  2. We will carry out a victim risk assessment with you to understand your situation better.
  3. We will ask for more details about what happened and ask for your consent to gather information, contact the alleged perpetrator, and talk to other agencies that may be able to help. If a crime has been committed but not been reported, we will notify the police.
  4. We will investigate the report thoroughly to find the best possible solution to address the issues. We will agree on an action plan and contact arrangements with you.
  5. We will keep your information confidential and only share it with your consent or where it's lawful to do so.
  6. We will keep you informed of the progress and the actions we take.
  7. We will contact you when we are considering closing your case and explain the reasons why.
  8. We will send you a satisfaction survey after your case is closed. Your feedback helps us improve our services for all residents.

How we handle anti-social behaviour

We try to step in early to stop ASB from getting worse and might:

  • give verbal or written warnings, including Community Protection Warnings
  • organise mediation - an independent person helps find a solution to the problem
  • use acceptable behaviour orders - the person causing the problem signs an agreement about what they will and won't do in the future
  • organise community  resolution - an informal agreement between everyone involved to solve the issue
  • refer the person causing the problem to services like social services, police, or drug and alcohol support.

If the behaviour is serious or early actions don't work, we can take stronger steps, such as:

  • Community Protection Notices - requires the behaviour to stop or actions to be taken
  • Undertakings - a legal order to stop or prevent ASB
  • Fixed Penalty Notices - an individual or business can be issued with a fine for ongoing bad behaviour
  • Statutory Nuisance Abatement Notices - issued by environmental health teams  to stop nuisances
  • Injunctions - a legal order to stop or prevent ASB
  • Criminal Behaviour Orders - given to someone convicted of a crime to stop persistent ASB
  • Closure Orders - can close places causing ASB
  • Demotion Orders - can reduce a tenant's rights and security for 12 to 18 months
  • Possession Proceedings - can evict someone from their home.