Handling non-ASB issues with your neighbours
Many problems between neighbours are not be deemed as anti-social behaviour and can be sorted out privately.
Before you make a report to us, try to resolve the issue by talking with the other person(s) in the first instance. Our good neighbourhood toolkit has lots of advice on dealing with non ASB informally.
If this isn't possible, or doesn't work, email our tenancy management team at tenancymanagement@hillingdon.gov.uk.
The following behaviours will not be deemed as ASBs and will be addressed under the good neighbourhood management policy.
Issues between neighbours that are not anti-social behaviour
- Parking disagreements (if the other driver is parking according to all contractual and legal requirements)
- Boundary disputes
- Fencing issues
- Children playing (except in cases where property damage has happened repeatedly)
- Reasonable dog barking and cats defecating
- Cigarette and cooking smells
- Minor personal conflict such as:
- dirty looks
- positioning of rubbish bins
- personal dislikes
- personal relationship breakdowns
- children falling out with each other
- Occasional loud music, including one-off parties
- Occasional loud shouting and arguing
- General household or living noises such as:
- babies crying
- children playing
- people talking and walking inside their homes
- closing doors and windows
- vacuuming and using household appliances
- DIY projects
- windchimes
- working from home in a computer-based role
- BBQs and bonfires
- Use of musical instruments and trampolines
- Noise made by a tenant or household member with a protected characteristic, such as a mental health condition or disability.