We're asking tenants and leaseholders to share their views on our annual tenant and leaseholder report. This report was reviewed and co-designed by residents to update the content, format and layout.
We have released our annual tenant and leaseholder report for 2024/25, which outlines what we have been doing to manage and maintain council homes and neighbourhoods.
The report covers the following categories:
- being safe in your home
- improvements and updates
- CCTV
- Caretaking
- anti-social behaviour
- temporary accommodation and homelessness
- tenancy management, sheltered housing and lettings
- income collection
- finance
- call centre handling
- welfare reform and tenancy support
- repairs and voids
- customer engagement
- shared and low cost home ownership
- tenant satisfaction measures
- you said, we did
We are committed to delivering a good landlord service, which is responsive to the needs of residents.
Share your feedback
We're asking residents to share their views on the 2024/25 report. Have your say by completing our online survey.
If an interpreter is needed, please see our Translation guide.
Previous reports are available here.