This accessibility statement applies to the planning and building control portal and the public register webpages.
How accessible are the webpages.
We want as many people as possible to be able to use these webpages without difficulty. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without horizontal scrolling
- navigate most of the website using a keyboard or speech recognition software
AbilityNet has advice on making your device easier to use
Report accessibility problems with these webpages
We’re always looking to improve the accessibility of the webpages. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact planning@hillingdon.gov.uk
When you contact us, please include the following information:
- the web address of the page(s) you're having difficulty with
- how you're accessing the site, for example on a mobile phone, laptop or tablet device
- which browser you're using, for example Internet Explorer, Chrome, Safari. Edge or Firefox
- a description of the problem.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)External link.
Technical information about the accessibility of the websites
Hillingdon Council is committed to making its websites accessible where possible, including the webpages incorporated in the Planning and Building Control Portal and Public Register, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The webpages are compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
What we’re doing to improve accessibility
We will routinely check, test and monitor these webpages and will endeavour to make enhancements to them to help improve accessibility.
We will work to resolve all identified accessibility issues that are within our control.
Preparation of this accessibility statement
This statement was first prepared in June 2026 and will be reviewed on a regular basis.
Initial tests were carried out in June 2026. Fixes were implemented and the pages were re-tested and passed in February 2027
Review dates
This statement was last updated in February 2027.
Next full review date: November 2027.