Food hygiene rating

Your business will be given a hygiene rating following a planned inspection by a food safety officer.

Your hygiene rating depends on the standards of hygiene found at the time of the inspection, including:

• how hygienically the food is handled
• the condition of the structure of your premises
• how you manage and record what you do to make sure food is safe.

Appeals

If you think your hygiene rating is wrong or unfair, you must lodge an appeal within 21 days of being told what your hygiene rating is. Use the Food Hygiene Rating Scheme (FHRS) appeal form to challenge your rating.

Appeal your food hygiene rating

The lead officer will review your rating and communicate the outcome of your appeal to you within 21 days.

Right to reply

If you have improved hygiene standards since your inspection, or if there were unusual circumstances at the time of the inspection and you want to explain this to your customers, complete a right to apply form. Use the FHRS right to reply form to add a statement to your rating.

Submit a right to reply

Your submitted improvements will be published with your hygiene rating on the food hygiene rating website.

Request a re-visit inspection

If you have made improvements to your hygiene standards and addressed all matters raised by the inspecting officer, you can request a re‑visit inspection.

You will need to provide evidence of the improvements you have made.

Charges per re-rating inspection

• Ratings of 0, 1 and 2 - £372
• Ratings of 3 and 4 - £231

Important:

• Before completing the payment form below, you must email foodhealthandsafety@hillingdon.gov.uk to request a re-visit inspection.
• In your email request, please describe the remedial action you have taken with reference to the issues identified in the inspection letter/report (provided by us) with your score.
• If your evidence is satisfactory, you will be given a Service Request Unique (SRU) number, you must have an SRU number before you can make a payment.

Pay for a food hygiene re‑visit inspection

Important: Your hygiene rating may go up, stay the same, or could even go down, depending on the conditions found at the time of the visit.

Improving your rating

If you want to improve your food hygiene rating, use our how to get a good rating checklist to help identify areas for improvement.