Businesses
Your business will be given a hygiene rating following a planned inspection by a food safety officer.
Your hygiene rating depends on the standards of hygiene found at the time of the inspection, including:
- how hygienically the food is handled
- the condition of the structure of your premises
- how you manage and record what you do to make sure food is safe.
Appeals
If you think your hygiene rating is wrong or unfair, you must lodge an appeal within 21 days of being told what your hygiene rating is. Use the Food Hygiene Rating Scheme (FHRS) appeal form to challenge your rating.
Appeal your food hygiene rating
The lead officer will review your rating and communicate the outcome of your appeal to you within 21 days.
Right to reply
If you have improved hygiene standards since your inspection, or if there were unusual circumstances at the time of the inspection and you want to explain this to your customers, complete a right to apply form. Use the FHRS right to reply form to add a statement to your rating.
Your submitted improvements will be published with your hygiene rating on the food hygiene rating website.
Request a re-visit inspection
If you have made improvements to your hygiene standards and addressed all matters raised by the inspecting officer, you can request a re‑visit inspection.
You will need to provide evidence of the improvements you have made.
Charges per re-rating inspection
- Ratings of 0, 1 and 2 - £372
- Ratings of 3 and 4 - £231
Important terms of payment
Before completing the payment form below, you must email foodhealthandsafety@hillingdon.gov.uk to request a re-visit inspection.
In your email request, please
- describe the remedial action you have taken
- refer clearly to the issues identified in your inspection report (you will have received your inspection report at the time of the visit or shortly afterwards)
- provide evidence of the improvements made (photographs are helpful, especially for structural or layout changes)
- explain what improvements have been made since the inspection visit.
If your evidence is satisfactory, you will be given a Service Request Unique (SRU) number. You must have an SRU number before you can make a payment.
Once payment is received, a re-visit inspection will be carried out within 3 months.
Please note: Do not proceed with payment without a valid SRU number.
If you submit a payment using an invalid or incorrect SRU number, or if satisfactory evidence has not been provide, your request will be treated as invalid. The payment will be refunded, less any applicable administration charge and the re-visit inspection will not take place.
Pay for a food hygiene re‑visit inspection
Important: Your hygiene rating may go up, stay the same, or could even go down, depending on the conditions found at the time of the visit.
Improving your rating
If you want to improve your food hygiene rating, use our how to get a good rating checklist to help identify areas for improvement.