Gas failure
British Gas - Home Energy Care Register
The Home Energy Care Register is a Priority Service Register for all our gas and/or electricity customers who are elderly, disabled or chronically sick. It enables us to record any specific requirements you have and helps us to provide you with the right services appropriate to your needs.
Benefits can include:
- password scheme for added security
- specially designed appliance controls and adaptors
- advice booklets
- talking bill service; enlarged bills; Braille bills
- free yearly gas safety check
- moving your gas and/or electricity meters
- priority attention for any general enquiries
- priority in case of emergencies/notification of gas escapes and electricity supply interruptions
- nominee scheme.