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  1. Home
  2. Council and democracy
  3. Complaint procedures

Complaint procedures

Please be aware that there are separate arrangements for dealing with some complaints and the procedures we will follow are set out below.

  • Adult social care complaints procedure

    • PDF
    • 187kB
    • Download
  • Annual complaint and service monitoring report

    • PDF
    • 561kB
    • Download
  • Children and young people's service complaints procedure

    • PDF
    • 153kB
    • Download
  • Corporate complaints procedure

    • PDF
    • 206kB
    • Download
  • Customer service standards

    • PDF
    • 93kB
    • Download
  • Housing complaints service improvement report

    • PDF
    • 643kB
    • Download
  • Housing Ombudsman complaint code - self-assessment

    • PDF
    • 341kB
    • Download
  • Housing Ombudsman recommendations concerning damp and mould - self-assessment

    • PDF
    • 185kB
    • Download
  • Housing Ombudsman complaint handling code

    • PDF
    • 339kB
    • Download
  • Knowledge and information management self assessment

    • PDF
    • 210kB
    • Download
  • Landlord performance report

    • PDF
    • 631kB
    • Download
  • Local Government and Social Care Ombudsman - complaints handling code

    • PDF
    • 1.04MB
    • Download
  • Response from Governing Body to the housing complaints report 2024/25

    • PDF
    • 106kB
    • Download
  • The annual complaint and service monitoring report for 2023/24

    • PDF
    • 760kB
    • Download
  • Unreasonable or unreasonably persistent complainants

    • PDF
    • 181kB
    • Download
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