The council is inviting tenants and leaseholders to comment on 2 draft documents that set out the standards, knowledge, skills and behaviours expected of housing staff.
The Regulator of Social Housing requires housing providers to ensure that staff have the right skills, knowledge, experience and behaviours to deliver safe, effective and resident-focused services. To support this, the Council has developed:
- Housing competence policy
Setting out the knowledge, skills and behaviours Housing staff should demonstrate in their roles. - Housing code of conduct
Setting out the professional standards and behaviours residents should expect from housing staff.
We would like your views before these documents are finalised.
How to take part
- Read the two draft documents.
- Complete our short survey and tell us what you think.
Your feedback will help us ensure these standards reflect what matters most to residents and support the delivery of a professional, respectful and high-quality housing service.
Have your say
Share your views by completing our online survey by Tuesday 1 September.
If you need this information in another language or format, please refer to the translation guide for details of the support available.