Anti-social behaviour (ASB) review

ASB review process

The ASB review gives victims and communities the right to request a review of their anti-social behaviour case, where the locally-defined threshold is met.

The focus of the ASB review is on the ongoing anti-social behaviour and should be used if you believe your complaint has not been appropriately addressed or no effective action has been taken. The review cannot be used to report general acts of crime, including hate crime.

The review is not an alternative complaints procedure and does not replace the complaints procedures of individual organisations, or your opportunity to complain to the Local Government Ombudsman or Independent Police Complaints Commission.

Who can raise a ASB review?

A victim can be an individual person, a business or a community group.

A third party can make an application for a ASB review on behalf of a victim (with their consent). This can include a friend, relative, carer, councillor, Member of Parliament or another professional person.

Please note: We will still need to contact the victim to establish the facts and will need to confirm this consent.

When to use a ASB review

You can use the ASB review if:

  1. you have reported anti-social behaviour (ASB) to the council, police and/or registered housing provider 3 times (each made within 1 month of the ASB taking place) in the last 6 months
  2. no action has been taken or you feel the action taken was inadequate
  3. your case has been closed (if your case is still open you must wait for the outcome).

Cases not eligible for an ASB review

We will not consider a ASB review if:

  • you do not meet the criteria above
  • it is clear that reports of anti-social behaviour have been made so recently that an organisation has not had a reasonable amount of time to act
  • you have already used, or are in the middle of using, an existing complaints procedure about any of the organisations involved in your case
  • the reports or request for a ASB review are vexatious, malicious or unreasonable
  • the reports or request for a ASB review are made anonymously.